Zoosk wished an abundant and functional support desk pc software that would be implemented quickly. Zendesk Support given the most perfect blend of electricity and simpleness.
Zoosk could be the world’s largest social dating people, creating subscribed 50 million singles from 60 region since their founding in 2007.
Consumers can access Zoosk’s online dating event from the business’s web site, social networking applications, mobile providers, and downloadable desktop computer software. This service membership will come in a lot more than 20 languages.
Zoosk helps make internet dating fun and easy, and the business wants the assistance experience to be the same exact way. Whenever people need questions about payment, subscriptions, or internet site qualities, the business will react as soon as possible with friendly, precise support. But until not too long ago, Zoosk made use of available origin ticketing and e-mail systems that supplied best a portion of the function the quickly developing providers required.
a€?we had been a regular startup, making use of hacked-together complimentary tools to guide the clientele,a€? mentioned Eric Hallquist, Senior manager of individual functions. a€?As we grew in sophistication and difficulty, we necessary greater understanding of client demands to make sure that we’re able to better focus on all of our assistance strategies.a€?
Zoosk wanted an on-line assistance option that will provide wealthy function, however could possibly be applied efficiently. Zendesk service provided the most wonderful combination of power and simplicity.
a€?Our Zendesk service implementation had been the easiest implementation i have experienced inside my job,a€?